Net Community FAQs

General Net Community
Which browser should I use when visiting your site?

How do I know if my transaction will be secure?
I see the company name Blackbaud on your security certificate; Who are they?
Why is their name on UCalgary’s security certificate?
Does that mean that my information going to be used by Blackbaud?
It says that Blackbaud is an American company. Will my information be stored in the United States?

Member Registration
New Member Registration Form is asking me for a User ID and Password. Where do I get one?

Profile Update
I have updated my profile to make my information private but, when I look at my directory listing, everything still shows up. What gives?

Directory
I prefer not to be listed in the directory. What can I do?

Email Forwarding
(Please note: Net Community email forwarding has been discontinued.
Please email itsupport@ucalgary.ca for questions and concerns regarding email forwarding.)


Suggestions
I have a suggestion that I think would make your website better. Who should I tell?

Contacts
I want to talk to a person! How do I get in touch with the right person?


General Net Community 

Which browser should I use when visiting your site?
Our site is designed to function with Microsoft Internet Explorer. Use of other browsers may result in undesirable results.

How do I know if my transaction will be secure?
To ensure that your transaction will be secure, there are a couple of things you should look for.
  - The URL for the page should begin with “https://”. This indicates that the page is sent using SSL and is encrypted.
  - Look for the padlock symbol on your browser window. Most browsers now have this symbol right next to the URL bar where you type the website address. 

I see the company name Blackbaud on your security seal; Who are they?
 - Blackbaud is the company that develops the software that is used for the UCalgary’s Net Community.

Why is their name on UCalgary’s security certificate?
The UCalgary’s Net Community is hosted by Blackbaud. That means that we are using their servers to run our Net Community.

Does that mean that my information going to be used by Blackbaud?
No, your information will be used only by the UCalgary, only in the ways outlined in our Privacy Policy.

It says that Blackbaud is an American company. Will my information be stored in the United States?
No, in addition to their US operations, Blackbaud also has servers located in Vancouver. The UCalgary’s Net Community is run from these servers.


Member Registration


The New Member Registration Form is asking me for a User ID and Password. Where do I get one?
When you are first signing up for Net Community you are being prompted to make up the User ID and the Password to you want to use for your membership.


Profile Update


I have updated my profile to make my information private but, when I look at my directory listing, everything still shows up. What gives?
It is a bit of a quirk in the system that you will be shown all of your information when you view your profile because the system knows that it is you looking at your own record. If anyone else was to look at your profile in the directory, they would only see the items that you have indicated are not private.


Directory

I prefer not to be listed in the directory. What can I do? If you would prefer not to be listed in the Net Community and/or Alumni Directory please send an email to netcommunitysupport@ucalgary.ca stating your preference.


Email Forwarding

(Please note: Net Community email forwarding has been discontinued.
Please email itsupport@ucalgary.ca for questions and concerns regarding email forwarding.)


Suggestions

I have a suggestion that I think would make your website better. Who should I tell?

If you have a comment, question or suggestion regarding the Net Community Website, please send an email to netcommunitysupport@ucalgary.ca. We are always pleased to hear what you think of the site.


Contacts

I want to talk to a person! How do I know who to talk to?

If you have a technical issue related to the use of the website, please contact Net Community Support at 403-220-7500.
If your question is related to alumni services, please contact the Alumni Office at 403-220-8500 or (Outside the Calgary area) 1-877-220-8509